Help

Onboarding, how the service works, and pricing. Can’t find your answer? Contact us

Getting started

How do I start the free trial?

Click “Start free”, then answer a short guided form about your business, legal entity, first store and team. Your name, phone and email are all that’s needed to begin, the rest saves as you go.

How long does setup take, and when can we use it?

The form takes a few minutes. Our team reviews new stores within one business day and emails you when your workspace is live. You then sign in, add your catalogue and start creating looks.

Do I need a credit card?

No. The free month needs no card and does not convert to a paid plan automatically.

Can I add my team and more than one store?

Yes. You’re set up as the account owner and can invite staff with roles (manager, salesperson, viewer) during onboarding or later. Additional stores and legal entities can be added from the admin console.

Can I pause and finish onboarding later?

Yes. Progress saves after every step and we email you a resume link that works on any device.

How VYBE works

How does VYBE generate a look?

A staff member captures one photo of the customer, picks pieces from your catalogue (or lets VYBE style it), and VYBE produces several photoreal looks on that customer to compare, keep and share.

What do I need in-store?

Any modern phone or tablet with a browser and internet. No app install, no special hardware.

Do customers need to consent to their photo being used?

Yes. The app requires your staff to confirm the customer’s consent before a photo can be captured. Photos and looks are stored on private links and are never publicly listed.

Are customer photos used to train AI models?

We send photos to third-party image providers only to generate your looks, and configure provider settings to disable training on submitted images wherever that option exists. We do not sell customer photos.

Can we use our own product catalogue?

Yes, bring your catalogue (names, images, prices, attributes), or start with a handful of pieces and grow it.

Pricing & billing

What does it cost after the trial?

Paid plans are billed monthly in INR. Each plan includes a set number of generated looks; anything above that is charged per look at the plan’s overage rate. We’ll help you pick a plan near the trial’s end.

What counts as one “generated look”?

Each image VYBE generates for a session counts as one look. Regenerating is another look. Comparing, sharing and recording outcomes are free.

Is there multi-store or enterprise pricing?

Yes. Contact us with your store count and expected volume and we’ll put together a plan.

What happens when the trial ends?

Your workspace doesn’t auto-convert or auto-charge. To keep using VYBE you choose a paid plan; otherwise access pauses and your data is retained for a limited window.