Terms of Service

1. The service

VYBE is a subscription tool for apparel and fashion retailers that generates styled, photoreal looks on a customer from the retailer's own catalogue, lets staff compare and record outcomes, and produces shareable customer links.

2. Eligibility and accounts

• •The service is for business use only. You must be at least 18 and authorised to enter these terms for your business.
• •You are responsible for your account, your users, and all activity under your credentials. Keep credentials confidential and notify us of any unauthorised use.
• •The account owner is responsible for adding, removing and setting the permissions of team members.

3. Free trial

• •New stores start with a one-month free trial of the full product. No payment card is required to begin.
• •We may change or end trials, or decline or revoke a trial, at our discretion — for example where a request appears to be duplicate, automated or not from a genuine retailer.
• •At the end of the trial your workspace does not convert to a paid plan automatically. Continued use beyond the trial requires choosing a paid plan.

4. Your data and customer data

You retain all rights in your catalogue, your business information and the customer data your staff enter. You grant us a limited licence to host and process that data, and to transmit customer and product images to our AI image providers, solely to provide and improve the service.

You are responsible for having a lawful basis and, where required, the customer's consent before capturing a photo or entering customer details, and for complying with all laws that apply to you, including data-protection and consumer law. The service requires consent to be confirmed before a photo can be captured; you must not bypass or falsify that step.

5. Acceptable use

• •Do not upload images of a person without their consent, or any unlawful, infringing, harmful or deceptive content.
• •Do not use the service to generate content that misrepresents a real person, or for any purpose other than styling your own retail customers.
• •Do not resell, sublicense or provide the service to third parties, or use it to build a competing product.
• •Do not probe, scrape, reverse-engineer, overload or interfere with the service or attempt to bypass usage limits or security controls.

6. Fees and billing

• •After a paid plan begins, fees are billed monthly in Indian Rupees. Plans include a set volume of generated looks; usage above that volume is charged per look at the plan's overage rate.
• •Fees are exclusive of taxes, which are added where applicable. Except where required by law, payments are non-refundable.
• •If an invoice is overdue we may suspend the service after notice.

7. Intellectual property

VYBE owns the platform, software, models integration, and all related intellectual property. We grant you a non-exclusive, non-transferable right to use the service during your subscription. Subject to your compliance with these terms, the looks generated for your sessions are licensed to you for your ordinary retail and marketing use.

8. Third-party services

The service depends on third-party providers for hosting, storage, email and AI image generation. Their availability and behaviour are outside our control, and AI-generated images can contain errors or artefacts. We are not responsible for the third-party services themselves.

9. Service availability

We aim to keep the service available and performant but do not guarantee uninterrupted operation. We may carry out maintenance, and may modify or discontinue features, with reasonable notice for material changes.

10. Disclaimers

The service is provided "as is" and "as available". To the extent permitted by law, we disclaim all implied warranties, including merchantability, fitness for a particular purpose and non-infringement, and we do not warrant that generated looks will be accurate, suitable or free of defects.

11. Limitation of liability

To the extent permitted by law, neither party is liable for indirect, incidental, special or consequential damages, or for lost profits, revenue or data. Our total aggregate liability arising out of or relating to the service is limited to the fees you paid for the service in the twelve months before the event giving rise to the claim (or, during the free trial, a nominal amount).

12. Indemnity

You will defend and indemnify us against claims arising from your content, your customer data, your use of the service in breach of these terms, or your violation of law or third-party rights.

13. Suspension and termination

You may stop using the service at any time. We may suspend or terminate access for breach of these terms, non-payment, or risk to the service or others. On termination, your right to use the service ends. You will have a limited window to export your data, after which it may be deleted in the ordinary course, subject to short backup-retention windows and any legal hold.

14. Changes to these terms

We may update these terms from time to time. Material changes will be notified through the service or by email and take effect on the date stated. Continued use after that date means you accept the updated terms.

15. Governing law and disputes

These terms are governed by the laws of India. The courts at our registered place of business have exclusive jurisdiction, subject to any right to refer a dispute to arbitration that the parties agree in writing.

16. Contact

Questions about these terms can be sent to hello@vybefs.com.